Check-In/Check-Out Receptionist

Job Title: Check-In/Check-Out Receptionist

Department: Front Desk

Reports To: Office Manager

Location: Emrick Blvd., Bethlehem

Employee Type: Part-Time—10:00 am to 2:00 pm M-F

Summary:
The Check-In/Check-Out Receptionist provides Patient Care Excellence by providing exceptional customer service to the customers of OAA Orthopaedic Specialists. The check in/out receptionist helps support the day to day activities of our orthopaedic facility through coordination of patient care across all specialties. The check in /out receptionist is responsible for greeting the patient and offering prompt assistance while coordinating the customers care.
 

Essential Functions:
  • Schedules appointments in the electronic medical record. Immediately greets and directs patients and visitors.
  • Answers telephone calls promptly and courteously.
  • Completes a full accurate patient registration.
  • Verifies, updates and maintains accurate patient insurance information. Coordinates referrals for patients through insurance and other physician offices.
  • Reviews accounts of scheduled patients for balances and expired referrals and addresses with patient for resolution.
  • Collects co-payment and balances from patients and reconciles daily cash report.
  • Receives medical records requests and disability forms.
  • Records patient communications within the electronic medical record.
  • Other duties may be assigned.


Qualifications:
  • High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience
  • Some computer experience
  • Knowledge of third party insurance
  • Previous medical office experience
  • Excellent verbal communication skills                      
  • Prior customer service representative experience


OAA Orthopaedic Specialists has been the preferred choice of the Lehigh Valley for comprehensive orthopaedic care for over forty years. Our mission is to be the region’s premier medical provider focused exclusively on orthopaedic care. To achieve this mission, OAA Orthopaedic Specialists seeks to employ individuals that strive to put the needs of our patients first and foremost. With internationally-renowned physicians, state-of-the-art technologies, and various locations, OAA is home to some of the area’s best and brightest employees.

Our employees strive to provide a quality patient-centered experience to our patients and their families. OAA offers a great benefits package to include Health/Dental/Vision, Company paid Life/LTD and AD&D insurance, paid vacation, holiday and sick leave, and a 401(k) retirement plan after 1 year of service.

OAA is an equal-opportunity employer.
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