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Schedules surgical and diagnostic appointments for patients by telephone or in person and provides patient education by performing the following duties.
Obtains new patient referrals via telephone or insurance websites.
Obtains authorizations for procedures, diagnostic testing, medication authorizations, pre-operative testing, or surgeries as required by patient’s health care insurers or managed care providers.
Schedules internal and external appointments, procedures, and surgeries.
Reviews surgical procedures with patients, providing education and review of necessary documents and secures patient’s signatures on required documents.
Confirms patient surgical and diagnostic appointments with appropriate facilities and ensures transport of appropriate documents.
Schedules pre-admission testing, surgical clearance appointments with patient’s Primary Care Physician office, Cardiology or other specialty practices.
Timely review of pre-operative testing results and forwards abnormal test reports to surgeon, physician assistant and clinical coordinator. Communicates same with patient’s Primary Care Physician regarding medical clearances.
Prepares and collates surgical paperwork and ensures timely delivery to surgical site.
Reviews chart for completeness and accuracy by ensuring all pertinent studies/diagnostics are available prior to pre-operative testing and surgeries.
Immediately greets and directs patients and visitors, answers telephone calls promptly and courteously.
Utilizes Electronic Medical Record to document all patient communications.
May assist with check-in and check-out as assigned.
Other duties may be assigned.
High school diploma or general education degree (GED).
Previous medical office experience including surgical and office scheduling required.
Knowledge of medical terminology required
Ability to multitask and maintain professional telephone etiquette.
Problem solving skills in standardized situations.
Ability to work accurately and efficiently.
Excellent verbal and written communication skills.
Knowledge of medical terminology required.
Prior customer service representative experience required.
Knowledge of insurance and medical office experience helpful.
Excellent verbal communication skills.
Must be able to work closely with physicians and other team members.
Knowledge of EMR software and Internet software.
Detail oriented, outgoing and professional
Bi-lingual/Spanish skills for interpreting a plus.
OAA Orthopaedic Specialists has been the preferred choice of the Lehigh Valley for comprehensive orthopaedic care for over forty years. Our mission is to be the region’s premier medical provider focused exclusively on orthopaedic care. To achieve this mission, OAA Orthopaedic Specialists seeks to employ individuals that strive to put the needs of our patients first and foremost. With internationally-renowned physicians, state-of-the-art technologies, and various locations, OAA is home to some of the area’s best and brightest employees.
Our employees strive to provide a quality patient-centered experience to our patients and their families. OAA offers a great benefits package to include Health/Dental/Vision, Company paid Life/LTD and AD&D insurance, paid vacation, holiday and sick leave, and a 401(k) retirement plan after 1 year of service.
OAA is an equal-opportunity employer.
The Official Team Physicians of the Lehigh Valley IronPigs.