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As a member of our clinical team, the Triage Nurse position
is responsible for ensuring patient
care excellence by managing tasks utilizing an electronic medical records system. This position is responsible to perform telephone triage and respond to OAA patient portal inquiries, anticoagulant management, and will assist in additional patient care areas as needed.
Interviews patients to determine medical and post-operative condition and documents appropriately in chart for physician
Responds to patient telephone and OAA patient portal inquiries by evaluating and responding to the patient's medical problems and questions
EMR physician staff bucket management for physicians without a Clinical Coordinator including but not limited to:
Reviews physician's orders, lab requests, diagnostic studies, or follow-up needs with patient
Coordinates referrals for patients through insurance, physician offices and other healthcare agencies when necessary
Follows up with patients on lab results and diagnostic studies, including the scheduling of any additional tests or office visits
Anticoagulation management; review PT/INR results and determine appropriate level of medication to be administered
EMR physician staff bucket management when Clinical Coordinators are out of the office
Assists in clinical or scheduling setting as required
Emergency responder for on-site patient emergencies and/or issues
Other duties as assigned
Minimum of an associate degree and current Licensed Practical Nurse (LPN) and one to two years related experience and/or training; or equivalent combination of education and experience
LPN or RN with current license
Current CPR/AED Certification a plus
Two years clinical experience and/or orthopaedic background beneficial
Act 34 PA Criminal Background.
Act 151 PA Child Abuse History.
Act 114 FBI Cogent Clearance Fingerprinting.
Strong Computer experience, electronic medical records experience
Strong interpersonal/customer service skills
Previous medical office experience including surgical scheduling and patient education
Excellent verbal communication skills
Uses independent judgment to manage time and tasks through to completion
Ability to work independently and in a positive team environment
Able to work an 8-hour day between the hours of 8:00 am and 6:00 pm, Monday through Friday
Bi-lingual Spanish skills for interpreting a plus
OAA Orthopaedic Specialists has been the preferred choice of the Lehigh Valley for comprehensive orthopaedic care for over forty years. Our mission is to be the region’s premier medical provider focused exclusively on orthopaedic care. To achieve this mission, OAA Orthopaedic Specialists seeks to employ individuals that strive to put the needs of our patients first and foremost. With internationally-renowned physicians, state-of-the-art technologies, and various locations, OAA is home to some of the area’s best and brightest employees.
Our employees strive to provide a quality patient-centered experience to our patients and their families. OAA offers a great benefits package to include Health/Dental/Vision, Company paid Life/LTD and AD&D insurance, paid vacation, holiday and sick leave, and a 401(k) retirement plan after 1 year of service.
OAA is an equal-opportunity employer.
The Official Team Physicians of the Lehigh Valley IronPigs.