FAQ

Patients often have questions about standard policies and procedures related to our facilities or their medical care. Following are some of the most common questions we receive.
Top
  • How do I schedule an appointment at OAA?
    • You can schedule an appointment with one of OAA's 25 physicians and surgeons by calling 610.973.6200, or by submitting your Appointment Request online.

      How do I cancel my appointment?

      If you need to cancel your appointment, please call 610.973.6200 as far in advance as possible so that we may use that time to see another patient in need of care.
  • Does OAA accept my insurance plan?
    • APPROVED INSURANCES
      OAA accepts most major insurances. Please contact your insurance provider to learn if OAA is a participating provider with your specific plan.

      PRE-CERTIFICATION
      Many health insurance plans require patients to be pre-certified for service. Typically, this means you must get a referral from your primary care physician (PCP) BEFORE you meet with one of our physicians. Your cooperation in providing referral information is vital to us. We will not be able to provide treatment unless we have the proper document in hand and approval from your primary care physician and health insurance company. If you do not have the proper pre-certification paperwork, it may be necessary for us to delay, reschedule or cancel your appointment.

      Please contact OAA in advance of your appointment if you have questions about pre-certification and PCP referrals.

      CO-PAYS AND UNCOVERED BALANCES
      Typically, many insurance plans require a co-payment. Please review our Financial Policy and Payment Policy before your visit.
  • What are OAA's payment terms?
    • OAA is committed to providing the highest quality medical care in a cost-effective manner. In order to accomplish this, we depend upon prompt payment for the services we provide.

      Payment Policy:
      Payment is expected at the time treatment services are rendered. We accept cash, personal checks, VISA, MasterCard, debit cards and a variety of insurance plans.

      Typically, many insurance plans require a co-payment. We try to screen such plans so that we can request the proper amount of co-payment at the time of check out. Please be aware that we cannot waive an insurance co-payment for any reason, as this could jeopardize our participation in the plan. Your cooperation is appreciated in this regard.

      All billing questions for OAA's services can be directed to OAA's Billing Office by calling 610.973.6200 and selecting Option 8. Our staff will be happy to assist you.
  • How do I get to your offices?
  • How do I get copies of my medical records and/or x-rays?
    • How do I obtain copies of my X-Rays?
      To obtain copies of your x-rays, please call OAA's main office at 610.973.6200, and follow the voice prompts for assistance.

      How do I obtain copies of my medical records?
      To obtain copies of your medical records, please call OAA's main office at 610.973.6200, and follow the voice prompts for assistance. OR:

      You may print, complete, and return our Release of Medical Information Form via either:

      U.S. Mail: to 250 Cetronia Road, Allentown, PA 18104, Attn: Medical Records
      Fax: to 866.644.0894
      Drop-off: at OAA Check-in Desk, 250 Cetronia Road, 2nd Floor
  • How do I request disability forms?
    • We can accommodate completion of your disability forms as follows:

      Disability forms take 10 to 14 business days to process, and require a prepayment of $10 per form (check or credit card).

      You may send requisite form (s) and check made payable to OAA Orthopaedic Specialists as follows:
      • Via U.S. Mail: 250 Cetronia Road, Allentown, PA 18104, Attn: Medical Records
      • Via Drop-Off to OAA Check-in Desk
      • Via Fax: 866.644.0894 (requires credit card prepayment)
      For credit card prepayment, please call 610.973.6200, Prompt 7
  • How do I request a prescription refill?
    • To get your prescription refilled, please request a prescription refill through OAA's online patient portal

      You may also call OAA's Allentown office at 610.973.6200, and select option 6.
      Note: This is a self-service option. Please listen and follow the instructions provided.

      We generally fill requests made prior to 4:00 p.m. the same day. Please be aware that our physicians do not make prescription refills requests after hours or on weekends or holidays.
  • What is HIPAA?
    • HIPAA stands for the Health Insurance Portability and Accountability Act of 1996, which was signed into law to improve the portability and continuity of health insurance coverage. HIPAA includes regulations that guard your privacy, ensure the security of your personal health information, and establish boundaries on how your personal health information may be used or disclosed.

      At OAA, we follow both the letter and intent of the HIPAA regulations to safeguard your personal health information. Our "Notice of Privacy Practices" is available here online and in all of our locations.

I sprained my MCL playing hockey and should have been out for six weeks. With the help of OAA and physical therapy I was cleared in three weeks and returned to action with Widener University. I feel better now than I did before the injury. OAA not only helped heal my MCL, but they also helped me understand that I was putting too much stress on my knees. They showed me how to incorporate my hips, translating to more power and speed on my skates. I cannot recommend OAA enough to any athlete!

– Justin