Patients often have questions about standard policies and procedures related to our facilities or their medical care. Following are some of the most common questions we receive.
You can schedule an appointment with one of OAA's physicians and surgeons by calling 610.973.6200, or by submitting your Appointment Request online.
If you need to cancel your appointment, please call 610.973.6200 as far in advance as possible so that we may use that time to see another patient in need of care.
OAA accepts most major insurances. Please contact your insurance provider to learn if OAA is a participating provider with your specific plan.
Many health insurance plans require patients to be pre-certified for service. Typically, this means you must get a referral from your primary care physician (PCP) BEFORE you meet with one of our physicians. Your cooperation in providing referral information is vital to us. We will not be able to provide treatment unless we have the proper document in hand and approval from your primary care physician and health insurance company. If you do not have the proper pre-certification paperwork, it may be necessary for us to delay, reschedule or cancel your appointment.
Please contact OAA in advance of your appointment if you have questions about pre-certification and PCP referrals.
CO-PAYS AND UNCOVERED BALANCES
Typically, many insurance plans require a co-payment. Please review our Financial Policy and Payment Policy before your visit.
OAA is committed to providing the highest quality medical care in a cost-effective manner. In order to accomplish this, we depend upon prompt payment for the services we provide.
Payment is expected at the time treatment services are rendered. We accept cash, personal checks, VISA, MasterCard, debit cards and a variety of insurance plans.
Typically, many insurance plans require a co-payment. We try to screen such plans so that we can request the proper amount of co-payment at the time of check out. Please be aware that we cannot waive an insurance co-payment for any reason, as this could jeopardize our participation in the plan. Your cooperation is appreciated in this regard.
All billing questions for OAA's services can be directed to OAA's Billing Office by calling 610.973.6200 and selecting Option 8. Our staff will be happy to assist you.
To obtain copies of your x-rays and/or medical records, please send a portal message from your portal account or call OAA's main office at 610.973.6200, and follow the voice prompts for Medical Records.
You may print, complete, and return our (opens in a new tab) via either:
We can accommodate completion of your disability forms as follows:
Disability forms take 10 business days to process, and require a prepayment of $10 per form.
To get your prescription refilled, please request a prescription refill through OAA's online patient portal.
You may also call OAA's Allentown office at 610.973.6200, and select option 6.
Note: This is a self-service option. Please listen and follow the instructions provided.
We generally fill requests made prior to 4:00 p.m. the same day. Please be aware that our physicians do not make prescription refills requests after hours or on weekends or holidays.
HIPAA stands for the Health Insurance Portability and Accountability Act of 1996, which was signed into law to improve the portability and continuity of health insurance coverage. HIPAA includes regulations that guard your privacy, ensure the security of your personal health information, and establish boundaries on how your personal health information may be used or disclosed.
At OAA, we follow both the letter and intent of the HIPAA regulations to safeguard your personal health information. Our "Notice of Privacy Practices" is available here online and in all of our locations.